aLLIANCE FAMILY TRANSPORTATION LLC  Privacy Policy  

Introduction

 
Alliance Family Transportation LLC operates the website and provides transportation services. This policy describes how the company collects, uses, and shares personal information of users who visit their site or use their services. By using the site, you agree to the collection and use of information in accordance with this policy.

Grounds for data collection 

 

Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means; hereinafter referred to as “Personal Information”) is carried out on the following legal bases: it is necessary for the performance of our contractual obligations toward you and for the provision of our services, to comply with applicable legal and financial regulatory obligations to which we are subject, and to protect our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security and proper functioning of our platform.


When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.


We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information we collect?

 

We collect two types of data and information from Users. 


The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).


The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

 

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  • Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information.  This information may typically be provided through contact forms or service bookings.

 

How do we receive information about you?

We receive your Personal Information from various sources:
  • When you voluntarily provide us your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third party providers, services and public registers (for example, traffic analytics vendors).

 What information we collect AND HOW WE USE IT?

 

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.


We may use the information for the following:

 

  • Provide and maintain their transportation services.
  • Notify user about changes to services.
  • Provide customer support.
  • Monitor usage of the website to improve user experience.
  • Communicate with you via email or SMS regarding your bookings or inquiries.

 

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

 

  • Hosting and operating our Site;
  • Storing and processing such information on our behalf; 
  • Payment processing for booked services.

 

 We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

User Rights

 

You may request to: 

 

  1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
  3. Request rectification of your personal information that is in our control.
  4. Request erasure of your personal information. 
  5. Object to the processing of personal information by us. 
  6. Request to restrict processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.

 


However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 


If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

Phone:

  • 207-619-5492
  • 888 808 1735 Ext 101

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 


This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

SMS TERMS AND CONDITIONS

1. SMS Consent & Privacy

Information such as phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

2. Types of SMS Communications

By consenting to receive text messages from Alliance Family Transportation LLC, you may receive messages related to:

  • Appointment and trip reminders
  • Driver status updates (arrival times, vehicle info)
  • Follow-up messages regarding service quality
  • Billing and payment inquiries

Example:

[Alliance Family Transportation] Thank you for booking with us. Your driver is scheduled for [Date] at [Time]. Reply STOP to opt out of Alliance Family Transportation. For assistance, text HELP. Message frequency may vary. Message and data rates may apply.

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to your [appointments/billing, etc.].

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive SMS messages from Alliance Family Transportation LLC in the following way:

  • Check the Terms and Conditions checkbox on the booking form when submitting your details to accept our terms and conditions.

Standard Disclosure (included in opt-in):
By checking this box, you provide express consent to receive SMS messages from Alliance Family Transportation LLC. These messages may include appointment reminders, service updates, and billing notifications.

Standard Disclosure (included in opt-in):

  • Message frequency may vary (up to 4 messages per week).
  • Message and data rates may apply.
  • Reply STOP to opt out at any time.
  • Reply HELP for assistance.


6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive.

After you opt out, you will receive a one-time confirmation message stating that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt in again.

 7- Help:

If you need assistance, you can:


  If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.


 8- Standard Messaging Disclosures:

  • Message and data rates may apply.
  • Message frequency may vary.
  • Reply STOP to opt out at any time.
  • Reply HELP for assistance.
  • For more information, please review our Privacy Policy and Terms and Conditions.



How do we safeguard your information?

 

We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard technical, administrative, and organizational measures and procedures to help ensure the safety, integrity, and confidentiality of the information we collect and retain, and to help prevent unauthorized access, disclosure, alteration, or destruction of such information. Access to personal data is restricted to authorized personnel who require it to perform their duties, and we require any third parties processing information on our behalf to implement and maintain appropriate security safeguards consistent with applicable laws and with this Privacy Policy. We also regularly review our security practices and may update them from time to time to address evolving risks and technological developments. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisements

 

We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). However, please note that we currently do not display or serve any third-party advertisements on the Site, and we do not actively engage in interest-based advertising through our Services at this time. In the event that this changes in the future, we will update this Privacy Policy accordingly and provide you with appropriate notice where required.


You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). These opt-out tools allow you to restrict the use of your information for interest-based advertising by participating companies. Please note that opting out does not mean you will no longer receive advertisements; rather, the ads you see may be less relevant to your interests. Additionally, if you delete cookies or use a different browser or device, you may need to renew your opt-out preferences. For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/

 and http://optout.aboutads.info/

 Marketing

 
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 


Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 


Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

 Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

 Minors

 
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@alliancefamilytransportationllc.com.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

 How to contact us 

 

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at Email: info@alliancefamilytransportationllc.com


Last Modified, April 21, 2026.